9. My Account

Your First Base Solutions account grants you access to all our online services including MapCast, MapWarehouse, and VuMAP.

Some information on my quote is wrong. Does this matter?

Yes! It matters a lot. If you approve a quote with incorrect company information and your invoice later needs to be credited and reissued under a different name after the order is closed, a processing fee up to $500 may apply. Here’s story on billing documents: We prepare a quote for the data you’ve expressed […]

I forgot my password

It happens. Your First Base Solutions login and password can be used on MapWarehouse, and for active subscribers, VuMAP, and MapCast. You can request your password on the right side panel here.

Can I return data if I change my mind?

All sales are final due to the nature of our business. No refunds will be issued for digital data, hard copy data, service subscriptions, bandwidth, labour fees, service charges, or any other product or service provided by First Base Solutions. Product samples, FAQ’s, tutorials, demonstrations, product previews, trial subscriptions, and personal customer service are free, […]

What types of payment do you accept?

First Base Solutions accepts payment by Visa, MasterCard, and American Express. Credit card payment is required for all orders less than $500. Orders over $5000 paid by credit card may be subject to an additional transaction fee. Payment by credit card is expected at the time of purchase. To pay by invoice, a billing account […]

Volume discounts for large orders

Our subscription services, MapCast and VuMAP, both offer volume discounts when you buy a multi-user plan or buy multiple subscriptions at once. MapCast subscribers will find the pricing quoted at the bottom of the page based on the number of data access users added their plan as they build their custom subscriptions. VuMAP subscribers who […]

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